Refund Policy
We want you to be satisfied with your purchase. Please read our refund policy carefully before placing an order.
Returns
We accept returns within 60 days of delivery for items that are damaged, defective, or incorrect.
To be eligible for a return:
-
The item must be unused and in its original packaging
-
Proof of purchase is required
We do not accept returns for:
-
Items damaged due to misuse
-
Items returned without prior approval
Return Process
To initiate a return, please contact our support team at support@clouzi.team with:
-
Your order number
-
A brief description of the issue
-
Photos (if applicable)
Our team will review your request and provide return instructions if approved.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, refunds will be processed within 5–10 business days to the original payment method.
Late or Missing Refunds
If you have not received a refund after the processing period, please contact your bank or payment provider before reaching out to us.