Terms of Service

Welcome to CLOUZI. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Conditions

  • By using this website, you confirm that you are at least the age of majority in your country of residence.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • We may update or modify these Terms of Service at any time without prior notice. It is your responsibility to review this page periodically.

2. Products & Descriptions

We make every effort to display our products as accurately as possible. However:

  • Colors may vary slightly due to screen settings.
  • Minor variations in size or finish may occur.
  • Product appearance may vary slightly due to lighting and photography.
  • All descriptions are provided for informational purposes only and may be updated without notice.

3. Pricing & Payment

  • All prices are listed in the currency selected at checkout.
  • We reserve the right to change prices at any time without prior notice.
  • Payments are securely processed through third-party payment providers. We do not store full payment information on our servers.

4. Order Acceptance & Cancellation

Once an order is placed, it cannot be modified or canceled after it has been processed. We reserve the right to cancel orders in cases including but not limited to:

  • Suspicious or fraudulent activity
  • Incorrect pricing errors
  • Stock availability issues
  • If your order is canceled, you will be notified and refunded.

5. Shipping & Delivery

We ship internationally through global fulfillment partners.

Delivery times are estimates and may vary due to:

  • Customs clearance
  • Postal delays
  • Peak seasons
  • Incorrect shipping information
  • We are not responsible for delays caused by customs or local postal services.
  • Customers are responsible for providing accurate shipping details at checkout.

6. Customs & Import Duties

  • International orders may be subject to customs fees, taxes, or import duties depending on your country’s regulations.
  • These charges are the responsibility of the customer.

7. Returns & Refunds

  • Returns are accepted according to our Return Policy.
  • Items must be unused and in original condition to qualify.
  • For hygiene reasons, certain items (such as earrings) may not be eligible for return.
  • Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

8. Limitation of Liability

CLOUZI shall not be held liable for:

  • Indirect or incidental damages
  • Losses resulting from misuse of products
  • Allergic reactions or individual sensitivities
  • Customers are responsible for reviewing product material details before purchasing.

9. Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of CLOUZI and may not be used without written permission.

10. Governing Law

These Terms of Service are governed by applicable international e-commerce laws. Any disputes shall be resolved in accordance with relevant consumer protection regulations.