FAQs

When will my order arrive?

Orders are processed within 1–3 business days.
Estimated delivery time is 7–15 business days, depending on your location.

Do you provide tracking information?

Yes. Once your order has shipped, you will receive a tracking number via email.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, changes may no longer be possible.

What if my item arrives damaged or incorrect?

Please contact us at support@clouzi.team with photos of the item and your order number. We will review your request and assist you accordingly.

Do you ship internationally?

Yes, we offer international shipping to multiple countries.

How do I contact customer support?

You can reach us anytime by emailing support@clouzi.team.